General Terms & Conditions
The use of this website is governed by the policies, terms and conditions set forth below. Please read them carefully. Your use of this website indicates your acceptance of these terms and conditions. Customers using the website who are under the age of 18 shall not register as a User of the website and shall not transact on or use the website.
Your placement of an order indicates your acceptance of these terms and conditions. Your submittal of any purchase order to Xenon Boards indicates acceptance of these terms and conditions. These terms and conditions shall supersede any subsequent terms or conditions included with any purchase order, whether or not such terms or conditions are signed by Xenon Boards. Xenon Boards reserves the right to make changes to this website and these terms and conditions at any time.
We accept payments online using Paypal and the permitted and accepted credit/debit cards on the Paypal platform in the accepted currencies. The cardholder must retain a copy of transaction records and Merchant policies and rules.
User is responsible for maintaining the confidentiality of his account. The Website Policies and Terms & Conditions may be changed or updated occasionally to meet the requirements and standards. Therefore the Customers’ are encouraged to frequently visit these sections in order to be updated about the changes on the website. Modifications will be effective on the day they are posted.
Any dispute or claim arising out of or in connection with this website shall be governed and construed in accordance with the laws of Poland.
WHO WE ARE
This site is operated by Xenon Boards (we, us or our). We are a limited company registered in Warsaw, Poland whose registered office is: Tyniecka 38A, 02-621 Warszawa, Polska.
Our company national court register (KRS) number is 0000960679 and our VAT (NIP) registration number is 5213960703.
You may contact us by telephone on +48 664 578 513 or by e-mailing us at info@xenonboards.com
ORDER PROCESSING:
At Xenon Boards, we always strive to have your order processed and dispatched within 1 business day. In rare cases, please allow a maximum of up to 3 business days to process your order. Expect an email to let you know your order is on the way.
XENONBOARDS.COM will not deal with or provide any services and/or products to sanctioned countries in the country of Poland.
SHIPPING RATES & DELIVERY TIME:
Orders are generally shipped using UPS or DHL. The shipping fee & delivery time will vary based on the country the order is shipped to.
Shipping charges for your order will be calculated and displayed at checkout.
DOMESTIC SHIPPING IN POLAND:
Deliveries within POLAND are charged 5€.
Estimated delivery time is 1-3 business days.
SHIPPING TO THE EUROPEAN UNION:
Deliveries to most EU countries are charged 25€.
Shipping charges may be higher for some EU locations.
Shipping charges for your order will be calculated and displayed at checkout.
Estimated delivery time is 2-5 business days.
SHIPPING TO MAINLAND UK:
Deliveries to mainland UK are charged 25€.
Estimated delivery time is 3-5 business days.
The export price of orders placed and shipped outside of the European Union is reduced by 23% VAT. In this case, it is the Purchaser's own responsibility to check and pay for potentially applicable fees/taxes.
SHIPPING TO USA & CANADA:
Deliveries to USA & CANDA are charged 129€.
Estimated delivery time is 4-6 business days.
The export price of orders placed and shipped outside of the European Union is reduced by 23% VAT. In this case, it is the purchaser's own responsibility to check and pay for potentially applicable fees/taxes.
INTERNATIONAL SHIPPING RATES:
For deliveries to countries other than stated above and that do not appear at checkout, please contact us ahead of your purchase so we can offer you the best possible shipping options tailored to your own location:
info@xenonboards.com
WhatsApp: +48 664 578 513
The export price of orders placed and shipped outside of the European Union is reduced by 23% VAT. In this case, it is the purchaser's own responsibility to check and pay for potentially applicable fees/taxes.
IMPORT DUTIES AND CUSTOMS, TAXES:
Your order may be subject to import duties and taxes (including VAT), which are incurred once your shipment reaches your destination country. Xenon Boards is not responsible for these charges if they are applied. They are your responsibility as the customer. We recommend you contact your local government agency to know the customs, fees, duties and taxes for your country.
PAYMENT CONFIRMATION SERVICES:
You will receive an email with payment confirmation when the online payment is completed. Multiple transactions may result in multiple postings to the card holder’s monthly statement.
COMPLAINTS, REFUNDS, RETURNS AND EXCHANGES:
If you are unhappy with your purchase you have 14 days from the purchase date to return or exchange your order. You have a further 14 days to return the unused item(s) in its original condition and with the packaging intact for a full refund.
For any complaint, refund, return or exchange, please contact us at info@xenonboards.com and expect an answer from us within a maximum of 3 business days.
Please bear in mind that items that are unwanted or ordered in customer error will not be refunded postage costs.
When returning an item, please place a note in the parcel with the following information:
- Your complete name
- Order/Confirmation number
-
Reason for return:
- Wrong Size
- Wrong product was sent
- Product is defective (please see Waranty page)
- Product was damaged in shipping
- Other
- Whether you would like to exchange it or return it
- What you would like to exchange it to (if making an exchange)
Xenon Boards will not be responsible for any delays in returns and exchanges if this information is not provided and enclosed.
Returns address:
Xenon Boards
Okulickiego 19E
05-500 Piaseczno
Polska
Please note that if goods are not returned in the condition in which you received them we reserve the right to refuse such items.
Any item returned to us is at your own risk and cost. Please note that we will not be liable for any loss or damage to any returned items in transit and products remain your property and responsibility until we receive them. If returned items are lost or damaged in transit, we will have to charge you or not refund you any amounts attributable to such loss or damage. Please send any items you intend to return in the original packaging.
COPYRIGHT AND TRADEMARK NOTICE
This website is owned and operated by Xenon Boards. Unless otherwise specified, all materials appearing on this website, including the text, website design, logos, graphics, icons, and images, as well as the selection, assembly and arrangement thereof, are the sole property of Xenon Boards. All audio and video clips are the sole property of Xenon Boards or their respective content providers. All software used on the website is the sole property of Xenon Boards or those supplying the software. You may use the content of this website only for the purpose of shopping on this website or placing an order on this website and for no other purpose. No materials from this website may be copied, reproduced, modified, republished, uploaded, posted, transmitted, or distributed in any form or by any means without Xenon Boards prior written permission. All rights not expressly granted herein are reserved. Any unauthorized use of the materials appearing on this website may violate copyright, trademark and other applicable laws and could result in criminal or civil penalties.
DISCLAIMER AND LIMITATION OF LIABILITY AS TO PRODUCTS SOLD
All of Xenon Boards products are guaranteed against defects solely in accordance with the Xenon Boards warranty from the date of purchase. Except as expressly stated herein, Xenon Boards makes no representations or other warranties, either express or implied, of any kind with respect to products sold on the Xenon Boards website. Except as expressly stated herein, Xenon Boards expressly disclaims all non-Xenon Boards warranties, express or implied, of any kind with respect to products sold on this website, including but not limited to, merchantability and fitness for a particular purpose. You agree that the sole and exclusive maximum liability to Xenon Boards arising from any product sold on the Xenon Boards.com website shall be the price of the product ordered. In no event shall Xenon Boards, its directors, officers, employees or other representatives be liable for special, indirect, consequential, or punitive damages.
DISCLAIMER AND LIMITATION OF LIABILITY AS TO THE XENON BOARDS WEBSITES
The xenonboards.com website and the materials therein are provided "as is".
Xenon Boards makes no representations or warranties, either express or implied, of any kind with respect to the Xenon Boards.com website, their operations, contents, information, materials. Xenon Boards expressly disclaims all warranties, express or implied, of any kind with respect to the websites or their use, including but not limited to merchantability and fitness for a particular purpose. You agree that Xenon Boards, its directors, officers, employees or other representatives shall not be liable for damages arising from the operation, content or use of the Xenon Boards.com website. You agree that this limitation of liability is comprehensive and applies to all damages of any kind, including without limitation direct, indirect, compensatory, special, incidental, punitive and consequential damages.
FAULTY GOODS
Under the Consumer Rights Act you have an early right to reject goods that are unsatisfactory quality, unfit for purpose or not as described, and get a full refund. But this right is limited to 30 days from the date you took ownership of the goods (this could be the date of purchase or the date the goods were delivered to you - whichever is later). After the initial 30 days, you cannot demand a full refund in the first instance, but you still have the right to a repair or replacement.
PRICING AND AVAILABILITY
In the event a product is listed at an incorrect price or with incorrect information due to typographical error or cyber attack or cyber hack, Xenon Boards shall have the right to refuse or cancel any orders placed for product listed at the incorrect price. Xenon Boards shall have the right to refuse or cancel any such orders whether or not the order has been confirmed and your credit card charged. If your credit card has already been charged for the purchase and your order is canceled, Xenon Boards shall immediately issue a credit to your credit card account in the amount of the charge.
Where applicable, prices are inclusive of VAT at the rate appropriate to the country of receipt within the EU. VAT is not included in our prices for customers outside of the EU.
Delivery costs will be charged in addition; such additional charges are clearly displayed where applicable and included in the Total Cost.
LINKS POLICY
This website may contain links to other websites on the Internet that are owned and operated by third parties. You acknowledge that Xenon Boards are not responsible for the operation of or content located on or through any such website.
ORDER ACCEPTANCE POLICY
Your receipt of an electronic or other form of order confirmation does not signify our acceptance of your order, nor does it constitute confirmation of our offer to sell. Xenon Boards reserves the right at any time after receipt of your order to accept or decline your order for any reason. Xenon Boards reserves the right at any time after receipt of your order, without prior notice to you, to supply less than the quantity you ordered of any item. We may require additional verifications or information before accepting any order.
Xenon Boards represented by H&S WATER SPORTS SPÓŁKA Z OGRANICZONĄ based in Poland, Tyniecka 38A 02-621 Warszawa, Polska, hereby is herein referred to as “Xenon Boards”.